Refund policy

Returns and refunds

HUNTER merchandise is printed on demand. Please check the product size guide before ordering.

Change of mind and sizing

Except where applicable law gives you a cancellation or return right, we do not offer returns or exchanges simply for a change of mind or because you selected the wrong size. This does not affect your rights if an item is faulty, incorrect or does not match its description.

Damaged, faulty or incorrect items

Contact us as soon as you notice a problem, with your order number, a description and photos where possible. We will assess the issue and arrange the remedy you are entitled to. For Australian customers, a major problem gives you the choice of a refund or replacement. For a minor problem, we will arrange a remedy within a reasonable time.

Your rights under Australian Consumer Law and other applicable consumer laws are not excluded or limited by this policy. They also apply to sale items. There is no blanket 30-day cutoff for consumer guarantee claims, and original packaging is not required to exercise those rights.

How to request help

Email hunterboswellmusic@gmail.com. Please contact us before posting an item so we can provide the correct return instructions. Where a fault is confirmed, we will cover reasonable return shipping costs as required by law.

European Union orders

For merchandise shipped to the European Union, you may cancel or return your order within 14 days of receipt where the statutory withdrawal right applies. Contact us to arrange the return. This right is separate from your rights concerning faulty goods.

Refund processing

Approved refunds are returned to the original payment method, normally within 10 business days. Your bank may take additional time to process the payment. Applicable statutory refund deadlines take precedence. Nothing in this updated policy removes rights or promises that applied when an earlier order was placed.